Shipping policy

Shipping Policy

Thank you for shopping at Purrlandia — where your kitty’s comfort comes first 🐾

We are committed to delivering your order safely and promptly. Below you’ll find everything you need to know about our shipping process.

🚚 Where we ship
We currently ship Australia-wide.  
We do not offer international shipping at this time.

⏳ Processing time
All orders are processed within 1–2 business days. Once your order is shipped, you will receive a confirmation email with tracking details.

📬 Estimated delivery times
- Metro Syd areas: 1–2 business days  
- Regional areas: 4–7 business days  
- Remote areas: Up to 10 business days

Please note that delays may occur during high-volume periods or due to external factors like weather or courier disruptions.

💸 Shipping costs

We offer:

- FREE shipping Australia-wide with the code PURRSHIP
- Standard tracked shipping (if no promo is applied)

Shipping options and any available promotions will be shown during checkout.

📦 Tracking your order
Once your order has shipped, you will receive a tracking number via email. You can track your package at any time using the courier's website.

📮 Issues with delivery
If your order hasn't arrived after the estimated timeframe, please reach out to us at hello@purrlandia.com.au  — we’re here to help!

We know how important post-op care is for your feline friend, and we’re honored to be part of their healing journey 💛

Thank you for choosing Purrlandia.